Refund & Returns Policy

Effective Date: July 5, 2025

Your satisfaction is our priority. Please read our refund and return policy carefully.

Spa Services:

• Please cancel or reschedule appointments at least 24 hours before to avoid fees.
• No refunds for missed appointments without prior notice.
• For multi-therapist sessions, timely cancellations are required to avoid charges.

Skincare Products:

• Returns accepted within 7 days if products are unopened and sealed.
• Refunds issued after we inspect the returned product.
• Return shipping costs are the customer’s responsibility unless the product is defective.

How to Request a Refund or Return:
Email us at support@srayaspa.com with your booking or order details and reason for refund/return.